Trading Terms

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on "checkout" You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK, 5-7 working days for Europe and 7-10 working days Rest of World.

CUSTOMS CONTROL MAY DELAY YOUR ORDER

Payment:

We accept payment by PayPal, safe online payments that allow you to pay with your credit or debit card.

Packaging:

We want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland):

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. A flat rate of £1.99 is set regardless of order value. Items mailed within the UK will normally be sent Royal Mail First Class or Second Class, First Class or Second Class Recorded Delivery, Special Delivery or Courier Service. Heavier items may be sent Parcel Force 48 hour. If you require enhanced insurance, Special Delivery or an expedited service please email us for a quote BEFORE placing your order. Diabetic Jewellery by Kirsty reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. For large/multiple orders your individual items may be shipped separately.

Deliveries to overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage and packaging will be charged at cost. The delivery charge costs are set out on the delivery page. Items mailed outside the UK will normally be sent Royal Mail Airmail International Signed For. If a customer requires enhanced insurance or an expedited service please email Kirsty for a quote BEFORE placing your order. Diabetic Jewellery by Kirsty reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. For large/multiple orders your items may be shipped separately.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Be quick if there's a bracelet you like as each one is unique!
Fast UK Delivery International Orders Welcome


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